Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ines Aufgebauer
Referentin d. Geschäftsführung/Qualitätsmanagement
Elsterstraße 37
04910 Elsterwerda
Phone:
03531
-503-0
Fax: 03531-503-8313
Mail:
ed.mukinilk-retsle-eble@ofni
Advocates
Angela Tondera
Patientenbeauftragte
Elsterstraße 37
04910 Elsterwerda
Phone:
03531
-503-0
Mail:
ed.mukinilk-retsle-eble@ofni
Heiderlore Lichey
Patientenfürsprecherin
Elsterstraße 37
04910 Elsterwerda
Phone:
03531
-503-395
Mail:
ed.mukinilk-ee@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |