Complaint management
| Structured complaint management was introduced: Yes |
|
Beschwerde- Management gem. DIN ISO 9001:2015 |
| Written concept exists: Yes |
|
hinterlegt im QM-Handbuch |
| Handling of oral complaints is regulated: Yes |
|
Ansprechpartner täglich im Hause |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Ernst Miller, Qualitätsbeauftragter
Contact persons
Ernst Miller
Qualitätsbeauftragter
Buchenhöhe 46
83471 Berchtesgaden
Phone:
08652
-6000-231
Fax: 08652-6000-273
Mail:
ed.djc@rellim.tsnre
Explanations
Ernst Miller
Advocates
Ernst Miller
Qualtitätsbeauftragter
Buchenhöhe 46
83471 Berchtesgaden
Phone:
08652
-6000-231
Fax: 08652-6000-273
Mail:
ed.djc@rellim.tsnre
|
Anonymous input options exist: Yes im Qm-Handbuch hinterlegt unter VA Beschwerde Management |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: No Website for the referrer survey |