Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Arnd Dickel
Marketing
Wellersbergstraße 60
57072 Siegen
Phone:
0271
-2345442-
Mail:
ed.kinilkrednik-krd@lekcid.dnra
Arnd Dickel
Marketing
Wellersbergstraße 60
57072 Siegen
Phone:
0271
-2345442-
Mail:
ed.kinilkrednik-krd@lekcid.dnra
Advocates
Silke Schinz
Extern
Wellersbergstraße 60
57072 Siegen
Phone:
0271
-2345442-
Mail:
ed.kinilkrednik-krd@gnitrekram
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: No |