Complaint management
| Structured complaint management was introduced: Yes |
|
Patienten & Angehörige haben auf jeder Station/Ambulanzen die Möglichkeit einen Lob- und Beschwerdebogen auszufüllen. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Explanations
Weitere Informationen über das Beschwerdemanagement und unseren Patientenfürsprecher finden Sie auf der Website.
Contact persons
Marcus Dangel
Beschwerdemanagement
Phone:
0231
-922-1765
Fax: 0231-922-1809
Mail:
ed.nelaftsew-mukinilk@legnad.sucram
Advocates
Jörg Degelmann
Patientenfürsprecher
Phone:
0231
-922-1169
Mail:
ed.nelaftsew-mukinilk@nnamleged.greoj
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |