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Orthopädie Bad Hersfeld GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sascha Sandow

Kaufmännischer Direktor

Phone: 06621 -88-1098
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@wodnas.ahcsaS

Advocates

Elke Müller

Patientenführsprecherin

Phone: 06621 -6506-0
Fax: 06621-6506-500
Mail: ed.feh-eideapohtro@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes