Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sina Piatkowski
QM/RM
Feldstrasse 1
27793 Wildeshausen
Phone:
04431
-9829080-
Mail:
ed.muennahoj-suahneknark@anis.ikswoktaip
Advocates
Armgard Hoge
Patientenfürsprecherin
Feldstrasse 1
27793 Wildeshausen
Phone:
04431
-9829080-
Mail:
ed.muennahoj-suahneknark@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |