ATOS Klinik Fleetinsel GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Oliver Zawal

Qualitäts- und Projektmanagement

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Kontinuierliche Patientenbefragungen und -auswertungen.

Referral surveys were conducted: No