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Asklepios Klinik Lich GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katrin Meyer-Eminger

Beschwerdemanagerin

Goethestr. 4
35423 Lich

Phone: 06404 -81-683
Fax: 06404-81-485
Mail: moc.soipelksa@hcil.mq

Advocates

Sabine Volk

Patientenfürsprecherin

Goethestr. 4
35423 Lich

Phone: 06404 -81-560
Mail: ed.bew@ehcarpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes