Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Alexandra Thedieck
Beschwerdemanagement
Bachstraße 76
59590 Geseke
Phone:
02941
-758-0
Mail:
ed.latipsoh-stiekgitlafierd@ofni
Maria Rohde
Standortleitung
Bachstraße 76
59590 Geseke
Phone:
02942
-590-0
Mail:
ed.ekeseg-suahneknark@ofni
Advocates
Wiltrud Bergmann
Seelsorgerin
Bachstraße 76
59590 Geseke
Phone:
02942
-590-603
Fax: 02942-590-789
Mail:
ed.ekeseg-suahneknark@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Hospital zum Hl. Geist Geseke anwählen und dann unter Patientenservices Lob und Kritik Briefkästen an mehreren Stellen in den Häusern aufgehangen. |
|
Patient surveys were conducted: Yes Website for the patient survey kontinuierliche Abfrage während des Aufenthaltes |
| Referral surveys were conducted: No |