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St. Marien-Krankenhaus Ahaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephanie Rump

Patientenservice

Phone: 02561 -99-1616
Mail: ed.lmwk@tnemeganamedrewhcseb

Advocates

Franz- Josef Heyart

Patientenfürsprecher

Phone: 02561 -991533-
Mail: ed.hbmg-hk-neiram@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes