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Krankenhaus Bethanien für die Grafschaft Moers

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

G. Henze

Lob- und Beschwerdemanagement

Bethanienstr. 21
47441 Moers

Phone: 02841 -20020621-
Mail: ed.sreomneinahteb@elletsedrewhcseb-bol

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes