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Krankenhaus Vilshofen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefan Streit

Leiter externe Kommunikation

Krankenhausstraße 32
94474 Vilshofen

Phone: 08541 -206342-
Mail: ed.uassap-eg@tiertss

Advocates

Heinrich Fesl

Patientenfürsprecher

Krankenhausstraße 32
94474 Vilshofen

Phone: 08541 -206-200
Mail: ed.uassap-eg@lsefh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes