LVR-Klinik Bonn, Behandlungszentrum Meckenheim – Tagesklinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Silvia Rottland

Presse- und Öffentlichkeitsarbeit

Siebengebirgsring 42
53340 Meckenheim

Werner Supp

Ombudsperson

Siebengebirgsring 42
53340 Meckenheim

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes