Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Heike Fabian
Qualitätsmanagementbeauftragte
Parkstraße 15
44866 Bochum
Phone:
0234
-509-0
Mail:
ed.muhcob-mukinilk@edrewhcseb
Yelda Dalyanoglu
Beschwerdemanagement
Parkstraße 15
44866 Bochum
Phone:
0234
-509-0
Mail:
ed.muhcob-mukinilk@edrewhcseb
Anonymous input options exist: Yes Briefkästen hängen aus |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |