LVR-Klinik Köln - Standort Köln-Mülheim

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Daniel Baumeister

Qualitätsmanagement und klinisches Risikomanagement

Adamsstraße 12
51063 Köln

Monika Vog

Ombudsperson

Adamsstraße 12
51063 Köln

Phone: 0221 -8993-526
Fax: 0221-8993-581
Mail: ed.rvl@gov.akinom

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes