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Augenklinik Berlin-Marzahn GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ramona Meister

Ltr. EDV /QM-B

Phone: 030 -56840-243
Mail: ed.nilreb-kinilknegua@retsiem.r

Advocates

Bernd Lange

Patientenfürsprecher

Phone: 030 -56840-0
Mail: ed.nilreb-kinilknegua@egnal.b

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No