Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Der Patientenfürsprecher steht unter u. a. Kontaktdaten telefonisch für Gespräche zur Verfügung. Die Anliegen der Patienten/Patientinnen werden durch den Patientenfürsprecher mit den Verantwortlichen der Klinik bearbeitet.


Advocates

Manfred Hensgen

Patientenfürsprecher

Phone: 06865 -9117875-
Mail: ed.raas-nekinilk-krd@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes