Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Evelyn Seitz
Qualitätsmanagementbeauftragte (bis 31.07.2021 Frau Cornelia Geppert)
Weidenhartstr. 35
86830 Schwabmünchen
Phone:
08232
-508-184
Mail:
ed.nekinilkhcatrew@zties
Advocates
Marga Dorfmiller-Kapetanopulos
Patientenfürsprecherin (ehrenamtlich)
Weidenhartstr. 35
86830 Schwabmünchen
Phone:
08232
-508-208
Fax: 08232-508-548
Mail:
ed.nekinilkhcatrew@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Feedback Formular auf der Homepage der Wertachklinik. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |