Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christine Rebiger
Qualitätsmanagementbeauftragte
Am Waldrand 1
18209 Hohenfelde
Phone:
+49 3841
-33-1411
Fax: +49 89-678204-99659
Mail:
ed.anas@regiber.enitsirhc
Claudia Holtfoth
Referentin der Krankenhausleitung
Am Waldrand 1
18209 Hohenfelde
Phone:
038203
-94-159
Fax: 038203-94-111
Mail:
ed.anas@dbs.ofni
Omar Chaal
Mitarbeiter QM
Am Waldrand 1
18209 Hohenfelde
Phone:
038203
-94-148
Fax: 038203-94-111
Mail:
ed.anas@dbs.ofni
|
Anonymous input options exist: Yes per Mail: info.sbd@sana.de, telefonisch: 038203-94159, Auch über den Lob- und Kummerkasten im Eingangsbereich des Krankenhauses sind anonyme Beschwerden jederzeit möglich. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |