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m&i-Fachkliniken Hohenurach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Uwe Wernicke

Leitung QM

Immanuel-Kant-Straße 33
72574 Bad Urach

Phone: 07125 -151-4282
Fax: 07125-151-1106
Mail: ed.hcarunehoh-nekinilkhcaf@ekcinrew.ewu

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No