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Klinikum Landkreis Erding

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Regina Salten-Wandinger

Leitung Qualitätsmanagement

Bajuwarenstraße 5
85435 Erding

Phone: 08122 -595599-
Mail: ed.gnidre-mukinilk@netlas.aniger

Advocates

Natalia Wutz

Assistentin Qualitätsmanagement

Bajuwarenstraße 5
85435 Erding

Phone: 08122 -595598-
Mail: ed.gnidre-mukinilk@ztuw.ailatan

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes