Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anja Jussen
Mitarbeiterin Qualitätsmanagement
Steinfeldstraße 5
52222 Stolberg (Rheinl.)
Phone:
02402
-107-8874
Fax: 02402-107-8227
Mail:
ed.mehelhteb@nessuj
Anja Jussen
Mitarbeiterin Qualitätsmanagement
Steinfeldstraße 5
52222 Stolberg (Rheinl.)
Phone:
02402
-107-8874
Fax: 02402-107-8227
Mail:
ed.mehelhteb@nessuj
Anne Reuter-El Bermaki
Leiter Qualitäts- und Risikomanagement
Steinfeldstraße 5
52222 Stolberg (Rheinl.)
Phone:
02402
-107-4006
Fax: 02402-107-8227
Mail:
ed.mehelhteb@retuer
Advocates
Schwester Lisetta
Patientenfürsprecherin
Steinfeldstraße 5
52222 Stolberg (Rheinl.)
Phone:
02402
-107-4280
Mail:
ed.mehelhteb@attesil
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |