Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
|
E-Mail Adresse: beschwerdemanagement@ostemed.de |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kerstin Fricke
Qualitätsmanagement/ Qualitätsmanagementbeauftragte
Gnarrenburger Straße 117
27432 Bremervörde
Phone:
04761
-980-6204
Mail:
ed.demetso@ekcirf.nitsrek
Explanations
https://www.ostemed.de/index.php/ihr-aufenthalt/patientenfuersprecher
Advocates
Hans-Hermann Kruck
Patientenfürsprecher
Gnarrenburger Straße 117
27432 Bremervörde
Phone:
04761
-980-0
Mail:
ed.demetso@kcurK.nnamreH-snaH
|
Anonymous input options exist: Yes Auf dem Feedbackbogen, der in der Eingangshalle aushängt. |
|
Patient surveys were conducted: Yes Kontinuierliche Patientenbefragung, Verteilung der Fragebögen bei der Aufnahme. |
| Referral surveys were conducted: No |