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Fachklinik Bad Bentheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Astrid Placke

Qualitätsmanagementbeauftragte

Phone: 05922 -74-3115
Fax: 05922-74-743115
Mail: ed.miehtneb-kf@ekcalp.a

Advocates

Norbert Mohnke

Patientenfürsprecher

Phone: 05922 -74-7222
Mail: ed.miehtneb-kf@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No