Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Zeitziel: 10 Tage; Beschwerdeabarbeitung: max. 4 Wochen |
Contact persons
Gabriele Prenzel
Beschwerdemanagerin
Robert-Weixler-Straße 50
87439 Kempten
Phone:
0831
-530-3646
Mail:
ed.ueaglla-dnubrevkinilk@leznerp.eleirbag
David Hoffmann
Mitarbeiter Stabsabteilung Organisationsentwicklung, Beschwerdemanager
Robert-Weixler-Straße 50
87439 Kempten
Phone:
0831
-530-3665
Mail:
ed.ueaglla-dnubrevkinilk@nnamffoh.divad
Advocates
Ulrich Barthels
ehrenamtlicher Patientenfürsprecher
Robert-Weixler-Straße 50
87439 Kempten
Phone:
0831
-530-3237
Fax: 0831-530-3460
Mail:
ed.ueaglla-dnubrevkinilk@ehcarpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |