Klinikum Fichtelgebirge gGmbH - Haus Selb

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Patricia Lehnert

Qualitätsmanagementleitung Medizin und Pflege

Weißenbacher Straße 62
95100 Selb

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes