Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Katrin Weber-Jakobs
QMB
Maria-Hilf-Str. 2
54550 Daun
Phone:
06592
-715-2160
Mail:
ed.nuad-suahneknark@sbokaj.k
Ellen Thomas
QMB
Maria-Hilf-Str. 2
54550 Daun
Phone:
06592
-715-2160
Mail:
ed.nuad-suahneknark@samohT.E
Advocates
Jens Steudter
Patientenfürsprecher
Maria-Hilf-Str. 2
54550 Daun
Phone:
06592
-96100-
Mail:
ed.enilno-t@WAL-S-E-T-NL
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |