Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Rahmenkonzept Meinungsmanagement, Dokumenten-Nr.: 013431 / Stand 2022-09-08

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Siegfried Borker

Qualitätsmanagement-Koordinator

Hasestraße 16
49565 Bramsche

Phone: 05461 -805-111
Fax: 05461-805-185
Mail: ed.nekinilk-nesnets-slein@rekrob.deirfgeis

Advocates

Ute Severit-Wobker

Patientenfürsprecherin

Hasestraße 16
49565 Bramsche

Phone: 05461 -805-100
Mail: ed.nekinilk-nesnets-slein@kcartsuw.refinnej

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No