Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Rahmenkonzept Meinungsmanagement, Dokumenten-Nr.: 013431 / Stand 2022-09-08 |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Siegfried Borker
Qualitätsmanagement-Koordinator
Hasestraße 16
49565 Bramsche
Phone:
05461
-805-111
Fax: 05461-805-185
Mail:
ed.nekinilk-nesnets-slein@rekrob.deirfgeis
Ute Severit-Wobker
Patientenfürsprecherin
Hasestraße 16
49565 Bramsche
Phone:
05461
-805-100
Mail:
ed.nekinilk-nesnets-slein@kcartsuw.refinnej
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |