Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Explanations
Weitere Informationen über das Beschwerdemanagement und unseren Patientenfürsprecher finden Sie auf der Website.
Contact persons
Frank Untenberger
Verwaltungsleiter/Beschwerdemanagement
Phone:
0231
-8787-554
Fax: 0231-8765-75
Mail:
ed.nelaftsew-mukinilk@regrebnetnu.knarf
Explanations
Sprechzeiten: Jeden 1. und 3. Montag im Monat von 15:00 bis 17:00 Uhr
Advocates
Klaus Stallmann
Patientenfürsprecher
Phone:
0160
-96744010-
Mail:
ed.nelaftsew-mukinilk@nnamllats.sualk
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |