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Evangelisches Krankenhaus Hubertus Krankenhausbetriebs gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sylvia Großklaus

Qualitätsmanagement

Spanische Allee 10-14
14129 Berlin

Phone: 030 -81008-784
Fax: 030-81008-143
Mail: ed.dsj@sualkssorg.aivlys

Advocates

Martina Wapler

Patientenfürsprecherin

Spanische Allee 10-14
14129 Berlin

Phone: 030 -81008-647
Mail: ed.nilreb@sutrebuh-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes