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Parkinson Klinik Ortenau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Beate Becht

Diagnostik / QM

Phone: 07834 -971-314
Mail: ed.kinilk-nosnikrap@thceb.b

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No