Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gudrun Gatz
Qualitätsmanagerin
06871 Lutherstadt Wittenberg
Phone:
0340
-5569-220
Fax: 03491-476-222300
Mail:
ed.renaixela@ztag.g
Advocates
Mona Schulze
Patientenfürsprecherin
06871 Lutherstadt Wittenberg
Phone:
03491
-476-365
Mail:
ed.renaixela@ezluhcs.anom
|
Anonymous input options exist: Yes Briefkästen an allen Stationseingängen und an der Pforte, Link auf der Webseite. |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: No es wurden keine Einweiserbefragungen durchgeführt. |