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Klinikum Friedrichshafen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susann Ganzert

Pressesprecherin und Leiterin der Abteilung Unternehmenskommunikation

Phone: 07541 -961386-
Mail: ed.nf-mukinilk@treznag.s

Advocates

Friedemann Hottenbacher-Brand

Patientenfürsprecher

Phone: 0151 -61442986-
Mail: ed.supmacnizidem@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes