Asklepios Westklinikum Hamburg - Psychosomatische Tagesklinik Ulmenhof

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Petra Spengler

Qualitätsmanagement- und Beschwerdebeauftrage

Ulmenstraße 29a
22299 Hamburg

Petra Spengler

Qualitäts- und Beschwerdemanagement

Ulmenstraße 29a
22299 Hamburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes