Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nadja Reichau
Kooperations-, Beschwerde- und internes Belegungsmanagement
Phone:
039771
-41-685
Fax: 039771-41-659
Mail:
ed.soema@uahcier.ajdan
Yvonne Hartmann
Leitung Stabsstellen
Phone:
039771
-41-776
Fax: 039771-41-659
Mail:
ed.soema@nnamtrah.ennovy
Nadja Neudeck
Kooperations-, Beschwerde- und internes Belegungsmanagement
Phone:
039771
-410-685
Fax: 039771-410-659
Mail:
ed.soema@kceduen.ajdan
Julia Lange
Kooperations-, Beschwerdemanagement
Phone:
039771
-410-656
Fax: 039771-410-659
Mail:
ed.soema@egnal.ailuj
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Fragebögen werden bei jedem stationären Aufenthalt ausgegeben. |
| Referral surveys were conducted: Yes |