To the hospital’s home page

Tagesklinik Kinder- und Jugendpsychiatrie, Gummersbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Martina Weber

QMB

Phone: 02261 -17-1270
Mail: ed.grebrebo-mukinilk@elletsedrewhcsebnetneitap

Susann Frede

QMB

Phone: 02261 -17-1270
Mail: ed.grebrebo-mukinilk@elletsedrewhcsebnetneitap

Advocates

Renate Bickenbach

Vorsitzende Patientenbeschwerdestelle

Phone: 02261 -75103-
Mail: ed.enilno-t@hcabnekciBetaneR

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes