RehaNova Köln gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Ralf Koenig

Coaching, Mediation

Ostmerheimer Straße 200
51109 Köln

Anonymous input options exist: Yes

Briefkästen hängen im Haus

Patient surveys were conducted: No

Referral surveys were conducted: No