Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA - Beschwerdemangement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Luisa Krause
Zentrales Qualitätsmanagement
Fohrenreuther Str. 48
95111 Rehau
Phone:
09382
-599-0
Mail:
ed.dem-obeg@uaher
Steffi Vogler
Zentrales Qualitätsmanagement
Fohrenreuther Str. 48
95111 Rehau
Phone:
09283
-599-0
Mail:
ed.dem-obeg@uaher
Daniela Jost
Gesamtleitung Zentrales Qualitätsmanagement - Gesundheitseinrichtungen des Bezirks Oberfranken (GeBO)
Fohrenreuther Str. 48
95111 Rehau
Phone:
09283
-599-0
Mail:
ed.dem-obeg@uaher
Luisa Kaufmann
Zentrales Qualitätsmanagement
Fohrenreuther Str. 48
95111 Rehau
Phone:
09283
-599-0
Mail:
ed.dem-obeg@uaher
Advocates
Karin Wolowiec
Patientenführsprecherin
Fohrenreuther Str. 48
95111 Rehau
Phone:
09283
-599-0
Mail:
ed.dem-obeg@uaher
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |