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Vitos Kinder- und Jugendtagesklinik /-ambulanz für psychische Gesundheit Heppenheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Inge Pandion

Stabsstelle Qualitätsmanagement und Organisationsentwicklung

Phone: 06158 -183-365
Mail: ed.nessehdeus-sotiv@noidnap.egni

Advocates

Willi Weinberger

Patientenfürsprecher

Phone: 06158 -183-779
Mail: ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap

Waltraud Müller

Patientenfürsprecherin

Phone: 06158 -183-779
Mail: ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No