Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Regelmäßige quartalsbezogene systematische Auswertung |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Peter Kuchinka
Qualitätsmanagementbeauftragter
Reschenbergstrasse 20
91238 Engelthal
Phone:
09158
-926-2052
Fax: 09158-926-3101
Mail:
ed.rfm-nekinilkskrizeb@aknihcuk.retep
Advocates
Klaus Hähnlein
Patientenfürsprecher
Reschenbergstrasse 20
91238 Engelthal
Phone:
09158
-926-2041
Fax: 09158-926-3302
Mail:
ed.rfm-nekinilkskrizeb@aknihcuk.retep
| Anonymous input options exist: No |
|
Patient surveys were conducted: Yes Regelmäßige kennzahlenorientierte Auswertung |
| Referral surveys were conducted: Yes |