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Elisabeth-Klinik gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sabine Vitt

QMB

Phone: 02962 -803-138
Mail: ed.kinilk-htebasile@ttiv.s

Harald Schlüter

QMB

Phone: 02962 -803-109
Mail: ed.kinilk-htebasile@reteulhcs.h

Advocates

Clarissa Wegesin

Patientenfürsprecherin

Phone: 02962 -803-109
Mail: ed.kinilk-htebasile@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes