Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Konzept liegt vor;Sek.GF |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
nicht vorgegeben, Bearbeitung am nä.Werktag nach Beschwerdeeingang |
Contact persons
Sandra Lorenz
Unternehmenskommunikation; Beschwerdemanagement
Phone:
02336
-48-1601
Fax: 02336-48-41200
Mail:
ed.tiehdnuseg-soileh@znerol.ardnas
Advocates
Heinz Barduhn
Patientenfürsprecher
Phone:
02336
-48-1396
Fax: 02336-48-41200
Mail:
ed.tiehdnuseg-soileh@nhudrab.znieh
|
Anonymous input options exist: Yes Briefkästen zur anonymen Abgabe von Fragebögen/Informationen; Meinungskarte via Internet |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |