Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Mareike Eisele-Breitenreiter
Ärztliches QM / Beschwerdemanagement
10061 Berlin
Phone:
030
-2841-2464
Mail:
gro.rhewsednub@tnemeganamedrewhcseBnilreBshrKwB
Claudia Seifert
ärztliches Qualitätsmanagement und klinisches Beschwerdemanagement
10061 Berlin
Phone:
030
-2841-2464
Mail:
gro.rhewsednub@tnemeganamedrewhcseBnilreBshrKwB
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |