Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ingo Adamzik
Verwaltungsdirektor
Phone:
06021
-303-185
Fax: 06021-303-284
Mail:
ed.scinilcnamgreb@kizmada.ogni
Sandy Otto
stellvertretende Verwaltungsdirektorin
Phone:
06021
-303-182
Fax: 06021-303-270
Mail:
ed.scinilcnamgreb@otto.ydnas
Christina Dalinger
Verwaltungskoordinatorin/ Leitung Qualitäts- und Projektmanagement
Phone:
06021
-303-185
Fax: 06021-303-284
Mail:
ed.scinilcnamgreb@regnilaD.anitsirhC
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |