Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
ed.nezteirbneuert-retinnahoj.www//:ptth
Contact persons
Anita Förster
Patientenfürsprecherin
Phone:
033748
-82565-
Mail:
ed.nekinilk-retinnahoj.brt@retsreof.atina
Jörg-Peter Bensch
Stabsstelle Krankenhausdirektion
Phone:
033748
-82378-
Mail:
ed.nekinilk-retinnahoj.brt@hcsneb.retep-greoj
Dorothea Günther
Patientenfürsprecherin
Phone:
033748
-81857-
Mail:
ed.nekinilk-retinnahoj.brt@rehcerpsreufnetneitap
Angela Schröter
Beschwerdemanagerin
Phone:
033748
-82705-
Mail:
ed.nekinilk-retinnahoj.brt@reteorhcS.alegnA
Advocates
Dorothea Günther
Patientenfürsprecherin
Phone:
033748
-81857-
Mail:
ed.nekinilk-retinnahoj.brt@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |