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Internistisches Klinikum München Süd GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Magdalena Schwarz

Assistentin der Geschäftsführung

Am Isarkanal 36
81379 München

Phone: 089 -72400-1200
Mail: ed.smki@gnurheufstfeahcseg

Advocates

Mechthild von der Mülbe

Patienenfürsprecherin

Am Isarkanal 36
81379 München

Phone: 089 -72400-1655
Mail: ed.smki@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes