Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Krankenhausoberin
Contact persons
Hildegard Marx
Krankenhausoberin
Am Hirschberg 1a
66606 St. Wendel
Phone:
06851
-59-1200
Mail:
ed.suahneiram@dnw.ofni
Beate Leonhard-Kaul
Krankenhausoberin
Am Hirschberg 1a
66606 St. Wendel
Phone:
06851
-59-1200
Mail:
ed.suahneiram@dnw.ofni
Advocates
Hermann Lissmann
Patientenfürsprecher
Am Hirschberg 1a
66606 St. Wendel
Phone:
06851
-59-01
Mail:
ed.suahneiram@dnw.ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |