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HELIOS Rosmann Klinik Breisach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Solange Palumbo

Pflegedirektorin

Phone: 07667 -84-617
Mail: ed.tiehdnuseg-soileh@obmulap.egnalos

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes