Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Annett Buck
Qualitätsmanagement
28201 Bremen
Phone:
0421
-8778-146
Fax: 0421-8778-267
Mail:
ed.kinilk-dnalor@kcuba
Advocates
Sonja Schenk
Patientenfürsprecherin
28201 Bremen
Phone:
0421
-8778-389
Mail:
ed.kinilk-dnalor@knehcss
Dörrast Brunhilde
Patientenfürsprecherin
28201 Bremen
Phone:
0421
-8778-389
Mail:
ed.kinilk-dnalor@tsarreodb
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |