Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
|
|
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Verena Schlösser
Verwaltung Recht & Datenschutz
Hospitalweg 6
57462 Olpe
Phone:
02761
-85-2559
Mail:
ed.tfahcslleseglatipsoh@gnudlemkceur
Verena Schlösser
Verwaltung Recht & Datenschutz
Hospitalweg 6
57462 Olpe
Phone:
02761
-85-2559
Mail:
ed.tfahcslleseglatipsoh@gnudlemkceur
Advocates
Werner Schrage
Patientenfürsprecher
Hospitalweg 6
57462 Olpe
Phone:
0162
-6211386-
Fax: 02761-85-2040
Mail:
ed.tfahcslleseglatipsoh@ofni
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Befragungen finden im Rahmen der zertifizierten Zentren statt |